Upper South Creek – feedback on our upcoming out of hours work

Sydney Water and our Delivery Partner John Holland are building the Upper South Creek Advanced Water Recycling Centre (AWRC) in Kemps Creek and associated pipelines to support population and economic growth in Western Sydney. We are continuing work to build pipelines that extend east from Kemps Creek to Lansdowne and west from Kemps Creek to Wallacia.

Our standard construction hours are 7am to 6pm Monday to Friday and 8am to 1pm Saturday. From time to time, we may need to work outside of these hours.

Some reasons we would need to carry out work outside our standard construction hours include:

- To minimise disruptions required to essential services and utilities

- For the safety of road users, pedestrians and our workers when we are working near roads

- To allow delivery of oversized machinery or materials that require special arrangements to transport along public roads

- To manage traffic to minimise delays and journey times

- To ensure quality of the asset being built. 

We are seeking your feedback and suggestions on our planned out of hours work schedule. We use various mitigation measures and can assist in managing your expectations and work with your needs (where reasonable and feasible) to further reduce the impact of any potential out of hours work.

We would also like to know if there are activities that happen at particular addresses that may be significantly disrupted by our work. To help us plan our work to reduce the impact on you as much as possible, please complete the feedback form below by Monday 29 April.

For further information and to discuss this feedback form, please contact John Holland’s Community Team on 1800 064 127 or uppersouthcreek@sydneywater.com.au.

If you would like the help of an interpreter, please call 13 14 50.

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6.  

What is this address?

7.  

Are you aware of the upcoming construction activities for the Upper South Creek Advanced Water Recycling Centre in your area?

8.  

Do you have a preference on when the noisier construction activities should take place in your area?

9.  

We may be able to combine noisier out of hours work into a program where we work consecutive evenings so that we finish the work earlier. Are you interested in having your say about a potential program like this?

10.  

We minimise construction impact by managing and monitoring noise and vibration, air quality and dust, visual impacts, and traffic management. Do you have any feedback for us to better manage these impacts for you? You can view a list of our current mitigation measures here.

Privacy

Sydney Water and its delivery partner John Holland Group will record your name, contact details and the nature of your enquiry or complaint for reporting purposes. This information may be used to contact you again in relation to the Upper South Creek Advanced Water Recycling Centre project. You can update your personal information and correct any errors at any time by contacting Sydney Water and you can view our privacy statement online.

Complaints

The NSW Minister for Planning's Conditions of Approval for the Upper South Creek Advanced Water Recycling Centre project requires us to keep a register of all complaints about this project. This complaints register may be forwarded to government agencies, including the Department of Planning and Environment (4 Parramatta Square, 12 Darcy Street, Parramatta NSW 2150), to allow them to undertake their regulatory duties. By providing personal information, complainants authorise Sydney Water to provide that information to government agencies. The supply of personal information by a complainant is voluntary. Complainants have the right to contact government agencies to access personal information held about them and to correct or amend that information. As per Sydney Water’s complaints policy, we aim to resolve complaints at the first point of contact by providing a solution or negotiating an agreed course of action. If it’s not possible to fully investigate and resolve a complaint immediately, we’ll give an initial response within:

  • two working days (if the complaint was received in person or by phone)
  • five working days (if received by email or a letter).