Our customers

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If you’ve turned on a tap, watered the garden or flushed the toilet in Greater Sydney then you’re a Sydney Water customer.

We consider our customers to be every person and business that comes into contact with our products and services across Sydney, the Illawarra and the Blue Mountains – not just those who are responsible for paying a water bill.


Our customer base is large

We supply drinking water, recycled water, wastewater services and some stormwater services to more than five million people across Greater Sydney, the Illawarra and the Blue Mountains.

This area, of almost 13,000 square kilometres, extends from the Hawkesbury River in the north, to Gerroa in the south and from the Pacific Ocean in the east to Mount Victoria, in the Blue Mountains in the west.

Our customer base is continually growing, with the population of Greater Sydney expected to reach 8 million over the next 40 years.


Our customer base is diverse

Our customer base draws from the great diversity and cultural richness of the communities and places within our area of operations.

57%were born in Australia
31%had both parents born in Australia
42%speak a language other than English at home
2%identify as Aboriginal and/or Torres Strait Islander Australian






If you’ve turned on a tap, watered the garden or flushed the toilet in Greater Sydney then you’re a Sydney Water customer.

We consider our customers to be every person and business that comes into contact with our products and services across Sydney, the Illawarra and the Blue Mountains – not just those who are responsible for paying a water bill.


Our customer base is large

We supply drinking water, recycled water, wastewater services and some stormwater services to more than five million people across Greater Sydney, the Illawarra and the Blue Mountains.

This area, of almost 13,000 square kilometres, extends from the Hawkesbury River in the north, to Gerroa in the south and from the Pacific Ocean in the east to Mount Victoria, in the Blue Mountains in the west.

Our customer base is continually growing, with the population of Greater Sydney expected to reach 8 million over the next 40 years.


Our customer base is diverse

Our customer base draws from the great diversity and cultural richness of the communities and places within our area of operations.

57%were born in Australia
31%had both parents born in Australia
42%speak a language other than English at home
2%identify as Aboriginal and/or Torres Strait Islander Australian





Page last updated: 05 Oct 2022, 02:13 PM