Our water future

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Hello and Welcome!

We’re glad you're interested in learning more about our Water For the Future series. Sydney Water has already delivered in-depth engagement with over 250 people during the first two rounds of this series in 2020.

Round 1 was delivered with face-to-face deliberative forums in February and March, and Round 2 was online between July and September 2020.

The results from these engagement rounds, along with other engagement and research results have been used to inform the development of Greater Sydney Water Strategy (GSWS) and Sydney Water’s 2020-2030 Strategy.

We are now expanding the reach of the project to over 2000 people across Greater Sydney and the Illawarra.



Previous engagement

Through our 2018 Customer Engagement Program we had more than 10,000 customer interactions. We used a range of methods to engage with customers, including deliberative forums, discussion groups, interviews and online surveys. We engaged with residential customers, businesses, government, community groups, customers with different cultural backgrounds, and customers in hardship. This helped identify our customers’ priorities, their preferences on water and wastewater pricing structures and a range of customer service issues, and their willingness to pay for incremental investments.

Hello and Welcome!

We’re glad you're interested in learning more about our Water For the Future series. Sydney Water has already delivered in-depth engagement with over 250 people during the first two rounds of this series in 2020.

Round 1 was delivered with face-to-face deliberative forums in February and March, and Round 2 was online between July and September 2020.

The results from these engagement rounds, along with other engagement and research results have been used to inform the development of Greater Sydney Water Strategy (GSWS) and Sydney Water’s 2020-2030 Strategy.

We are now expanding the reach of the project to over 2000 people across Greater Sydney and the Illawarra.



Previous engagement

Through our 2018 Customer Engagement Program we had more than 10,000 customer interactions. We used a range of methods to engage with customers, including deliberative forums, discussion groups, interviews and online surveys. We engaged with residential customers, businesses, government, community groups, customers with different cultural backgrounds, and customers in hardship. This helped identify our customers’ priorities, their preferences on water and wastewater pricing structures and a range of customer service issues, and their willingness to pay for incremental investments.

Ask a question

We're listening and we want to hear from you. If you have any questions about joining our Community Advisory Group, please reach out by emailing WaterTalk@sydneywater.com.au or by asking a question below.

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Page last updated: 26 May 2021, 16:41