Manage cookies

Please review and manage the Cookie settings below. Apart from 'Strictly necessary cookies', you can change other cookie settings if present, at any time by clicking the 'Cookie Settings' link in the footer of the page.

Strictly necessary cookies:

Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off.
Analytics cookies:

Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used : Google Analytics
Social media cookies:

We use social media cookies from Facebook, Twitter and Google to run Widgets, Embed Videos, Posts, Comments and to fetch profile information.

Service levels and pricing 2019-2024

Customer speaking to Sydney Water representative

Every four years, we prepare submissions to our regulator, the Independent Pricing and Regulatory Tribunal (IPART). We want to hear from our customers as we prepare our submissions for the review of our operating licence, (due for renewal in 2019), and the prices we charge for our services (due for renewal in 2020).

We’ll start reaching out to customers in early 2018 to better understand what is important to you when it comes to providing water and wastewater services. We’ll be talking about standards you expect to see from us while delivering our services as well as what rebates we pay when we don’t meet those expectations.

We will be conducting surveys, workshops and discussion groups in the community, with our customers and businesses across Sydney, the Illawarra and the Blue Mountains. We will also be talking to stakeholders and community representatives.

If you’re interested in finding out more or getting involved, please email us on yoursay@sydneywater.com.au

Every four years, we prepare submissions to our regulator, the Independent Pricing and Regulatory Tribunal (IPART). We want to hear from our customers as we prepare our submissions for the review of our operating licence, (due for renewal in 2019), and the prices we charge for our services (due for renewal in 2020).

We’ll start reaching out to customers in early 2018 to better understand what is important to you when it comes to providing water and wastewater services. We’ll be talking about standards you expect to see from us while delivering our services as well as what rebates we pay when we don’t meet those expectations.

We will be conducting surveys, workshops and discussion groups in the community, with our customers and businesses across Sydney, the Illawarra and the Blue Mountains. We will also be talking to stakeholders and community representatives.

If you’re interested in finding out more or getting involved, please email us on yoursay@sydneywater.com.au