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Upper South Creek - feedback on our upcoming out of hours work & construction impacts

Feedback closes Tuesday 29 April 2025.

While our Delivery Partner John Holland is building the Upper South Creek Advanced Water Recycling Centre (AWRC) and pipelines, our activities will generate impacts that may be disruptive to the community at times. 

These impacts include changed traffic conditions, increased heavy vehicle movements, temporary loss of on-street parking, tree removal, soil and water management, noise, vibration and air quality (dust) and out of hours work. We will continue to keep the community informed as our work locations change.

Our standard work hours are 7 am to 6 pm Monday to Friday and 8 am to 1 pm Saturday. We may work outside these hours from time to time to maintain safety for road users and workers, to keep people moving during peak travelling times, to allow for the delivery of oversized machinery or materials and to ensure the quality of the asset being built.

We have assessed the equipment and works that will be used to construct the AWRC and pipelines and identified a number of properties that may be impacted by noise, vibration and air quality as the work is happening. We would like to know if there are activities that happen at particular addresses that may be significantly disrupted by our work. 

We continue to implement a number of measures to manage noise, vibration and dust. We are always open to feedback about how we can further reduce the impact on you during our work. This may include feedback and suggestions on our planned out of hours work schedule. We use various mitigation measures and can assist in managing your expectations and work with your needs (where reasonable and feasible) to further reduce the impact of any potential work, including out of hours work. 

To provide your feedback on our upcoming out of hours work schedule or our mitigations measures, please complete the feedback form below.

For further information and to discuss this feedback form, please contact John Holland’s Community Team on 1800 064 127 or uppersouthcreek@sydneywater.com.au.


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6.  

What is this address? 

You can select up to 3 options or provide more detail using the 'other' option
8.  

Considering the measures we plan to use to reduce the impact of the work and the outcome identified from implementation of the measures, do you believe these will be sufficient to minimise the impact of the work on you? Click here to view a list of mitigation measures.

9.  

Are there activities that happen at your address that may be significantly disrupted by our work? 

10.  

Are there dates or times of day that are particularly sensitive due to the activities that happen at this address? 

11.  

We minimise construction impacts by monitoring and managing noise, vibration, air quality and dust, visual impacts and traffic management. Do you have any feedback for us to better manage these impacts for you? You can view our current list of mitigation measures here.

12.  

Would you like more information?

The summary results of noise and vibration modelling undertaken for the Upper South Creek project and used to identify relevant mitigation measures is available on Sydney Water Talk.

Privacy

Sydney Water and its delivery partner John Holland Group will record your name, contact details and the nature of your enquiry or complaint for reporting purposes. This information may be used to contact you again in relation to the Upper South Creek Advanced Water Recycling Centre project. You can update your personal information and correct any errors at any time by contacting Sydney Water and you can view our privacy statement online.

Complaints

The NSW Minister for Planning's Conditions of Approval for the Upper South Creek Advanced Water Recycling Centre project requires us to keep a register of all complaints about this project. This complaints register may be forwarded to government agencies, including the Department of Planning and Environment (4 Parramatta Square, 12 Darcy Street, Parramatta NSW 2150), to allow them to undertake their regulatory duties. By providing personal information, complainants authorise Sydney Water to provide that information to government agencies. The supply of personal information by a complainant is voluntary. Complainants have the right to contact government agencies to access personal information held about them and to correct or amend that information. As per Sydney Water’s complaints policy, we aim to resolve complaints at the first point of contact by providing a solution or negotiating an agreed course of action. If it’s not possible to fully investigate and resolve a complaint immediately, we’ll give an initial response within:

  • two working days (if the complaint was received in person or by phone)
  • five working days (if received by email or a letter).