Water FAQs

How we get clean water to you

From our water filtration plants, we send your water to secure covered reservoirs in your area. Our pipes connect the reservoirs to the taps in your home. We monitor them for leaks and breaks. As a result, sometimes we need to upgrade or replace sections of our water mains to ensure water is not wasted.

If an upgrade or replacement of a section of the existing water main in your street, we'll let you know by putting a notification in your letterbox.

The work generally involves:

1. Upgrading or replacing the water main
   • we’ll first set up a temporary work site which may include a skip bin, storage container, materials and a toilet
   • we’ll be digging in your street to replace or lay the new pipe
   • our work can get noisy and dusty, and parking will be limited in your street while we're working there
2. Testing the upgraded or replaced water main
   • after we've upgraded or replaced the water main, we need to test it, which is done remotely
   • we'll temporarily restore and clean up our work site during this time, but we'll leave some things like skip bins and protective equipment for when we return to connect the pipe
3. Connecting the upgraded or replaced water main, and your property, back into our network
   • we’ll need to turn off your water supply when we do this
   • you’ll receive a notification in your letterbox with further details about when this will happen
   • when you’re connected, we’ll remove the temporary work site and restore the areas we impacted.

• Your home may need to be connected to a temporary water supply so that you have water while we’re working
• This will be an above ground pipe connected to your garden tap or water meter
• When installing and removing this temporary supply, we’ll turn the water off for up to one hour but we’ll knock on your door first before this happens
• When we connect the upgraded or replaced water main back into our live network, we'll turn the water off for up to five hours and affected residents will receive a separate notification from Sydney Water before this happens
• Replacing the water main can take up to three months or more and our crews may work intermittently during this time
• If you need to make special arrangements with us, please reach out so we can work with you.

If you notice a leak on your property, you need to call a licensed plumber to fix it.

If you notice a leak in the street or in a public area, please help us and immediately call 13 20 90 (24 hours) so we can fix it.