Your water future

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Hello and Welcome!

Thank you for agreeing to join us in this conversation about our region’s water future. Please watch this video, to give you some background on the project and what we have already heard from other customers.



Who are Sydney Water?

We are Australia’s largest water and wastewater service provider, supplying more than five million customers across three regions of greater Sydney, the Blue Mountains and the Illawarra with safe, high quality drinking water.

We are a state corporation, owned by the government of NSW. We are proud to have served our customers and communities for the past 130 years. We believe water is key to the identity of our region and plays a vital role in making our city great. We work with other agencies, like the Department of Planning, Infrastructure and the Environment (DPIE) and WaterNSW to make sure we can deliver what the city needs.

We were established by the Sydney Water Act, which includes three equal objectives for us an organisation:

  • to protect public health
  • to protect the environment, and
  • to be a successful business

Let’s get started!

To get started please make sure that you sign in first, to get started please go to how to participate.


Hello and Welcome!

Thank you for agreeing to join us in this conversation about our region’s water future. Please watch this video, to give you some background on the project and what we have already heard from other customers.



Who are Sydney Water?

We are Australia’s largest water and wastewater service provider, supplying more than five million customers across three regions of greater Sydney, the Blue Mountains and the Illawarra with safe, high quality drinking water.

We are a state corporation, owned by the government of NSW. We are proud to have served our customers and communities for the past 130 years. We believe water is key to the identity of our region and plays a vital role in making our city great. We work with other agencies, like the Department of Planning, Infrastructure and the Environment (DPIE) and WaterNSW to make sure we can deliver what the city needs.

We were established by the Sydney Water Act, which includes three equal objectives for us an organisation:

  • to protect public health
  • to protect the environment, and
  • to be a successful business

Let’s get started!

To get started please make sure that you sign in first, to get started please go to how to participate.


  • Update about the Your Water Future project

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    about 1 month ago

    In the first round of customer participation forums we asked about an ideal future vision for the region - thinking specifically about the uses and roles of water.

    Across the forums the future vision of the region was described as follows:

    • As very green – with green walls and rooftop gardens, parks and green spaces. It has tree lined streets, green sporting fields, household and community gardens; and rainwater runoff is captured to be reused around buildings;

    • It has a lot of water in it with lakes, rivers, creeks and beaches that are easy to access and socialise around, and that are also safe for swimming, fishing and boating; and

    • It has accessible water for cooling, including fountains and splash parks and community swimming pools, use of mist to cool public spaces and public facilities to refill water bottles; allows for public transport on our rivers and ocean;

    We’d like to know to what extent you support the vision and which of the themes are most important to you.

    In the first round of customer participation forums we asked about an ideal future vision for the region - thinking specifically about the uses and roles of water.

    Across the forums the future vision of the region was described as follows:

    • As very green – with green walls and rooftop gardens, parks and green spaces. It has tree lined streets, green sporting fields, household and community gardens; and rainwater runoff is captured to be reused around buildings;

    • It has a lot of water in it with lakes, rivers, creeks and beaches that are easy to access and socialise around, and that are also safe for swimming, fishing and boating; and

    • It has accessible water for cooling, including fountains and splash parks and community swimming pools, use of mist to cool public spaces and public facilities to refill water bottles; allows for public transport on our rivers and ocean;

    We’d like to know to what extent you support the vision and which of the themes are most important to you.